FAQ
Answers to common questions about SON OF JULIET, preorder, shipping, and care.
What is SON OF JULIET?
SON OF JULIET is a design project creating narrative-driven objects across fashion, homeware, and collectible design.
Do you ship internationally?
Yes. SON OF JULIET ships internationally.
Shipping fees and timelines depend on your location, courier, customs, and whether the item is ready-made or preorder.
Are all products ready to ship?
No. Some pieces are ready-made, while others are preorder or made to order.
If an item is preorder, it will be produced after your order is confirmed.
Can I choose the color of Anita?
Yes. Anita (The Material Girl) is available in grey, white, or a custom color.
Most Anita orders are made on preorder, so you can choose the color before production begins.
Will my piece look exactly like the product photo?
It will be close, but not perfectly identical.
Because some pieces are 3D printed or made individually, small differences in color, texture, surface finish, and detail may appear.
Are layer lines or small surface marks defects?
No. For 3D printed objects, subtle layer lines and small surface marks are part of the production process.
Each piece is finished to a clean standard, but slight variations are expected.
Is Anita waterproof?
Anita is a sculptural vase, but because it is 3D printed, it may need an insert, liner, or sealant before holding water directly.
For fresh flowers, use a small inner container unless the product page says the vase has been sealed for water use.
Can Anita be used without flowers?
Yes. Anita can stand alone as a sculptural object.
How long do preorders take?
Preorder timelines vary depending on the item, color, material availability, production queue, and finishing process.
Estimated timelines will be listed on the product page where possible.
Can I cancel a preorder?
You may cancel a preorder only before production has started.
Once production begins, cancellations may not be possible, especially for custom colors or made-to-order pieces.
Do you accept returns?
Returns are only accepted if the item arrives damaged or incorrect.
Custom color, preorder, and made-to-order items are usually final sale once production has started.
What should I do if my order arrives damaged?
Email drustudiolab@gmail.com within 48 hours of delivery with your order number and clear photos of the item and packaging.
Can I request a custom piece?
Custom color requests are available for selected pieces.
Custom shape, size, or design requests are reviewed case by case.
How do I contact SON OF JULIET?
For order questions, custom requests, or general inquiries, email drustudiolab@gmail.com.